我们于2001年开始在国内开展绞盘营销与技术支持业务，2004年建立中国首创、迄今唯一的专业绞盘网站，2007年创立中国第一份PowerSports动力户外杂志。短短几年，不仅以惊人的速度保障了一流的产品质量和销售业绩，尤其引以自豪的是建立了一套具有国际先进水平的集安装指导、备件提供、应用培训、户外运动于一体的综合销售服务体系。

实施24小时故障处理制度，确保装备发生故障时得到最迅速的处理方案。

自装备销售之日起一年产品质量有限保修。

保修期内零部件如果在材质及（或）制造上出现缺陷，本公司（或指定维修代理商）负责对有缺陷零部件进行免费修理或更换。

下属情况例外：由于使用不当、事故、自然灾害、使用非正品引发故障；易损件。

实施“代理商评价”制度，针对代理商售后服务综合运营情况每月进行一次评价，每年进行一次综合性评价并根据评价结果进行奖惩。

实现工厂、公司、代理商与客户间的互联网业务，大大提高业务效率，实现各种信息的及时共享。

附：国际标准服务政策

保修政策/Warranty Policy

All Winches/Parts/Accessories come with 1 year warranty. If Any Parts of the Winches breaks within 1 year since your receiving day, We will replace for you totally free. The replacement parts will be sent to you right way. If you have received a defective product, please contact US within 7 days after you received the product, we will send replacement parts to you right way (Sometime we may need you take a photo of the product you get, and email the photo to us).

客户服务/Customer Service

Have a question before you order?
Please send an email to ser@51winch.com, Or Call 86-28-88835485.

Already placed an order and have a question?
Please include your order number and the name on the order. We can also be reached at 86-28-88835485.

运输政策/Shipping Policy

All orders are shipped the three days after payment received. Please verify your shipping address before you submit your order to ensure the quickest possible delivery. Please allow 2 to 10 business days to receive your winch.

We ship using common carrier, sf-express and CRE Service for domestic shipments All over China.

Common Carrier transportation may be required for domestic shipments that are oversized or overweight and need special handling. In these instances our delivery agent will contact you to schedule delivery so it is important to include a daytime phone number to reach you. Important note: If you are not at home at the agreed time of delivery, you will need to pick up the item at the nearest local postal office.

退货政策/Return & Fitment Policy

We gladly accept returns, however we cannot accept winches that have been mounted or used.

Because all the winches and accessories is very heavy, we will have to keep 30% of the money you paid for shipping and handling fee.

In addition, you will have to pay the returning shipping cost.

Mywinch.com,2001-2009

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